Stock Items
Eligibility for Refund: If you purchase a stock item (a product that is not custom-made) from our online store, you can return it for a full refund within 14 calendar days from the date it was delivered to you.
Condition of Returned Items: The item must be unused and in its original condition (meaning it should not have been worn, washed, altered, or damaged). It should also include all original packaging, tags, and accessories that came with it.
Made-To-Order & Bespoke Items
No Returns or Refunds: If you order a Made-To-Order or Bespoke item, it cannot be returned or refunded.
Why? These items are specially created based on your unique measurements, design specifications, or preferences, making them one-of-a-kind and not resell-able.
Final Sale Policy: Once you place an order for a custom item, the purchase is final, meaning it cannot be canceled, exchanged, or refunded for any reason.
